Privacy Policy

At Homestead Helpers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us.

🔹 What We Collect

When you contact us, schedule services, or provide information during our intake process, we may collect:

• Your name

• Phone number

• Email address

• Service location

• Preferred method of contact

• Basic details about the support you are requesting

• Limited emergency-related medical information (such as allergies, medications, or known conditions), provided voluntarily and only for emergency use

• Emergency contact information

We only collect the information necessary to deliver services safely and effectively.

🔹 How We Use Your Information

We use your information to:

• Respond to service inquiries

• Schedule and deliver services

• Communicate with you or your designated emergency contact

• Provide essential medical information to emergency responders in the event of a health emergency

• Improve and personalize the services we offer

We do not share or sell your information to third parties. Medical details are treated with the utmost confidentiality and accessed only when necessary for your safety.

🔹 How We Protect Your Information

We take your privacy seriously and implement safeguards to protect your personal and medical details:

• Digital information is stored securely, and access is limited to authorized team members only

• Paper records, if used, are stored in a locked location and disposed of securely when no longer needed

• Emergency medical details are accessed only in emergencies, and shared solely with paramedics or health professionals

• We do not collect or store sensitive financial data

🔹 Your Rights

You have the right to:

• Request a copy of the personal information we hold

• Ask us to correct any inaccurate or outdated information

• Withdraw consent and request that we delete your contact or medical information at any time

🔹 Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Homestead Helpers
📧 info@HomesteadHelpers.ca
📞 (705) 716-5226
🌐 www.HomesteadHelpers.ca